How do I check my order's status?
We all want to know when our printed goodies will be in hand! You can check your order status via a few methods.
- Open up your confirmation email. With every order confirmation (this is the email we send with the subject line "Thank you! Order xxxxxx has been confirmed") we include a link to your status page. This will show if your order is still in production, or if it has shipped.
- If you have a Social Print Studio account you can log into your account here. Your account will show all past orders associated with your account's email address. Please note, having an account is not mandatory to place your order. If you would like to sign up for an account, please use the email address that you have placed your orders with previously. This will allow you to track all past orders.
- If you are having trouble with either of these methods, you can always email our Customer Service empaths at hello@sps.io
Uh-oh, it says my order is unfulfilled. Is it okay?!
Not to worry! That just refers to the printing status. A fulfilled order is one that has shipped; an unfulfilled order is still in production. Rest assured, it has been received and we are working on it!
I need my order ASAP!!! Will it come in time?
We are not able to guarantee any specific shipping or delivery dates, as our production times can fluctuate and only reflect our best estimates. If you have specific concerns, please email customer service at hello@sps.io with your order number and we will help you as best we can!
Please note, due to the automated nature of our processor and print flow, we are not able to tell you exactly where in production your particular order may be. For more information on average product specific turnaround time we recommend checkout out our Production and Shipping page.